Optimize scheduling with field service dispatch software.
Discover how cloud-based service dispatch software makes you more profitable by increasing field tech response times and optimizing workloads.
With Praxedo,
- Create optimized routes and schedules with a few clicks
- Leverage map-based scheduling, appointment-booking capabilities to boost efficiency and customer satisfaction
- Get live updates from your technicians to adjust their planning accordingly
CAPTERRA
4.6
GARTNER PEER INSIGHTS
4.8
GETAPP
4.8
Dispatch Software for Field Service Management.
Optimize service routes with scheduling and dispatch software.
It only takes a few seconds for Praxedo’s SmartScheduler to optimize technicians’ routes. We’ve engineered an algorithm-based tool that analyzes operating constraints and the distances between job sites to keep them as short as possible. Easily manage work orders more quickly and efficiently and maximize your route planning with field service dispatch software. You’re just a few clicks away from the most optimal schedule, based on specific work parameters.
It only takes a few seconds for Praxedo’s SmartScheduler to optimize technicians’ routes. We’ve engineered an algorithm-based tool that analyzes operating constraints and the distances between job sites to keep them as short as possible. Easily manage work orders more quickly and efficiently and maximize your route planning with field service dispatch software. You’re just a few clicks away from the most optimal schedule, based on specific work parameters.
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Real-time tracking of dispatch activities.
“Available”, “Driving”, “Working”: View field technician’s activity and work order status in the blink of an eye so you know who can respond more promptly to an urgent call. Use activity tracking to report valuable data like actual vs planned work time, and hours worked per day, week and month. When a field tech changes their status, there’s also an option to send end customers alerts to keep them updated at every stage of a work order.
“Available”, “Driving”, “Working”: View field technician’s activity and work order status in the blink of an eye so you know who can respond more promptly to an urgent call. Use activity tracking to report valuable data like actual vs planned work time, and hours worked per day, week and month. When a field tech changes their status, there’s also an option to send end customers alerts to keep them updated at every stage of a work order.
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Advanced field service dispatching.
Praxedo optimizes dispatching with a state-of-the-art feature called Advanced Scheduling. It determines which field technician is best qualified for a given job based on skill set, travel time and customer’s availability. At the touch of a button, speed up response times for emergency jobs.
Praxedo optimizes dispatching with a state-of-the-art feature called Advanced Scheduling. It determines which field technician is best qualified for a given job based on skill set, travel time and customer’s availability. At the touch of a button, speed up response times for emergency jobs.
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Qualify work orders with remote visual assistance software.
Before sending a field technician to carry out a job, qualify the work order beforehand using remote video assistance. Your teams can contact your customers in real time, or via video recording, to check whether a technician is required or whether the work can be carried out remotely.
Use video to carry out preliminary checks, such as the urgency of the work order or the need for a spare part. Avoid having a field technician come out when it’s not necessary, and save money instantly.
Before sending a field technician to carry out a job, qualify the work order beforehand using remote video assistance. Your teams can contact your customers in real time, or via video recording, to check whether a technician is required or whether the work can be carried out remotely.
Use video to carry out preliminary checks, such as the urgency of the work order or the need for a spare part. Avoid having a field technician come out when it’s not necessary, and save money instantly.
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Telecommunications
60 Technicians
The main result that we’ve seen after implementing Praxedo is the increased efficiency within our field teams. We’re able to make more service calls and install more services on a daily basis, allowing us to better achieve our business goals.
Michael Thomas
Director of Customer Support and Outside Plant Coordination
Telecommunications
29 Technicians
Praxedo solves the inefficiency between the administrative side of the business and the production side of the business. It takes that uncertainty and inefficiency away and replaces it with a process and a predictable result that we can achieve every single time we dispatch a work order.
Jason Gorman
Director of Operations
Plumbing
30 Technicians
Dispatching is a breeze and we’ve increased our productivity by almost 20% (7.5 hours per week).
Ryan Barefoot
Vice President
Praxedo also offers a well-versed customer support team.
Step 1.
Before you subscribe
Our pre-sales team will actively listen to your business requirements and help you better understand how Praxedo can meet your expectations.
Step 2.
As you implement
Our team of experts will help you implement the solution by providing assistance and training.
Step 3.
Once you’re a customer
Our responsive, local support team will answer your technical questions and provide assistance to set you up for success.
Even more features.
Easy field dispatching software for complete flexibility
Make dispatching easier with drag and drop scheduling. Simply drag and drop to move work orders, change the schedule, and allocate jobs to other workers.
Manage and dispatch your service teams and equipment
Enter skills for each field tech, regroup them into teams, allocate equipment and tools, and then assign them to a job. With Praxedo, you control your field resources’ availability.
Use real-time geolocation
Check your account to see the smartphone GPS locations of your mobile teams, at any given time. This will be useful when sending the closest technician to handle an urgent job.
All the features Praxedo has to offer.
A web application for the office.
Easily organize your field team’s work schedules with Praxedo’s web platform. Track activity in real time and optimize routes.
A mobile app for the field.
The Praxedo app for mobile devices makes technicians’ tasks easier and boosts their productivity no matter the stage of their route.
Tools for communicating with your customers.
Build customer loyalty with seamless, real-time communication for a truly satisfying user experience.
Your most frequently asked questions on optimized scheduling.
How can I optimize scheduling?
Field service scheduling software like Praxedo can optimize scheduling for all your work orders. Its customizable interfaces help you distribute jobs to field techs in real-time. By combining a distance calculator with a schedule planning engine, you get the best possible tool for saving time and money.
How can I use adapted service business software to optimize tasks?
Praxedo provides flexible settings that enable you to improve dispatching and set parameters that makes sense to you. You decide the types of jobs, the technical skills required for each task and teams linked to each work order.
How does optimized scheduling make my field technicians more productive?
Praxedo’s field service management software is the ideal tool for better managing your business and saving a ton of time in any phase of the work order process. Optimizing schedules means each field tech can increase the number of service calls they complete per day. It improves your first-time fix rate. When your field technicians gain more efficiency and productivity, your service business is more profitable.
Get updates on best practices for your industry.
Ready to take the next step?
Get started today!
Contact us and we’ll help you schedule your next route.
Contact us and we’ll help you schedule your next route.