Cloud-based field service softwareCustomer stories Mammouth Environmental Services – Jessica Lebel

How Mammouth Environmental Services increased productivity by 80% with Praxedo

Praxedo’s ability to configure work orders and the simplicity of the system make our work more efficient.
Jessica Lebel
Vice President
How Mammouth Environmental Services increased productivity by 80% with Praxedo
  • Industry
    Sanitation
  • Field technicians
    20
  • Connector
    Praxedo’s APIs
  • Founded in
    2019

Tell us briefly about your company and what you offer.

Mammouth Environmental Services is a cleaning, decontamination and pumping company for hazardous and non-hazardous materials.

The services we offer:

– Pumping of all kinds

– Duct cleaning

– Cleaning services: sumps, manholes, pumping stations, drains, etc.

– Decontamination

– Enclosed spaces

– Emergencies and environmental spills

– Hydro-excavation

Why did you choose Praxedo? What were your main needs?

Our team used to handle work tickets manually, which made it challenging to follow up with accounting and slowed down invoicing. When working off-site, retrieving paper work orders was inefficient, delaying the entire process.

We needed a software solution that would allow our employees to complete work orders in real time, streamlining the entire workflow by eliminating paper from the process. Previously, we wasted valuable time searching for misplaced work orders and trying to decipher illegible handwriting. Plus, our technicians often work on the road for extended periods—sometimes weeks at a time—which meant we couldn’t invoice customers until they returned. This caused significant delays in cash flow and impacted our business efficiency.

Who uses Praxedo and for what purposes?

All our employees now use Praxedo on their tablets to complete work orders, while our accounting team has constant access for streamlined billing.

The accounting team monitors real-time activities via the web platform, and the rest of the staff efficiently manage tasks using the mobile app on their tablets.

With Praxedo, capturing job details is simpler, and document loss is virtually eliminated. Invoicing has become faster and more seamless. The system’s configurable work orders and user-friendly interface have significantly boosted our overall efficiency.

What benefits have you realized since implementing Praxedo?

It’s very simple: our entire team is highly satisfied with Praxedo because it has greatly simplified everyone’s workflow.

We’ve seen significant time savings and an impressive 80% increase in productivity. Customer satisfaction is at 9/10, and the overall number of tasks has been reduced by 80%. Praxedo has truly transformed the way we work.

How do you envision the future of your partnership with Praxedo?

We will continue to use this service and we hope to continue working with Praxedo for a long time to come.

If you had to sum up the Praxedo solution in two words, what would they be? 

Easy & efficient.

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