Loxam ensures technician safety while improving operational efficiency with Praxedo

About Loxam

Loxam Group is the 4th largest rental company in the world for construction equipment, materials, and tools. With over 1,100 agencies in 30 countries and nearly 11,000 employees, Loxam boasts a fleet of more than 650,000 machines, making it the largest in Europe. The range includes everything from small tools to professional equipment like aerial work platforms, mini-excavators, telescopic forklifts, loaders, compressors, compaction equipment, dump trucks, generators, and modules.

Why Choose Praxedo?

We have been partnering with Praxedo for three years. When we acquired a company with a troubleshooting unit of around fifteen people in five French cities, we decided to integrate their work order management tool with our ERP. As we transitioned to a unified ERP system, we saw an opportunity to adopt a more professional tool: Praxedo.

Since then, we have expanded Praxedo’s deployment in major cities and are beginning to roll it out internationally.

Who Uses Praxedo at Loxam?

Currently, about 100 technicians use the Praxedo mobile app for managing work orders, with plans to expand its use. Additionally, 50 of our technical managers use the app to enhance the quality of their service reports.

Service Reports with Integrated Photos

We have noticed significant time savings provided by Praxedo in producing service reports with photos. Previously, report writing was very time-consuming: it was often done after the visit, requiring time to download photos and include them in the report. Today, with Praxedo, our technicians can do everything on-site in real-time using the application. The full service report is available immediately.

Other ways we utilize Praxedo:

History of Work Order Reports:
We utilize the history of work orders for clients, allowing us to respond to inquiries about the number of work orders and deadlines. This functions similarly to a CRM.

Sending Reports by Email:
We can immediately schedule emails of service reports to our agencies, enabling them to make necessary decisions promptly, such as exchanging a machine if it cannot be repaired within an acceptable time or invoicing our customer if they caused damage.

SMS Communication to Customers:
Two of our entities have started sending SMS messages to customers to inform them of the progress of work orders.

What benefits have you realized since implementing Praxedo?

The benefits of using Praxedo in our teams are numerous:

• Responsiveness in creating service reports
• Digitization and speed of transmission
• Professionalism of service reports sent to clients
• Better invoicing with precise travel time records
• Reduction of invoicing times
• Accurate invoicing of resources and time spent with clients

Previously, it was not uncommon for us to make journeys of 50 minutes each way and only spend 5 minutes on-site because the customer had used the machine incorrectly or did not understand our explanations over the phone. We rarely billed for these work orders because the client only saw us for 5 minutes. Now, we can prove the travel time involved in addressing their problem, giving us an opportunity to bill them accurately.

Productivity Gains in Administrative Processing of Work Orders

Previously, technicians returned their paper work orders to the agency manager, who could take several days to process them. Now, reports arrive immediately in the agency head’s email inbox, leading to much quicker processing.

Technician Safety During Work Orders

Finally, regarding the benefits of using Praxedo at Loxam, I would like to highlight the significant improvements in safety the mobile application has provided. The risks faced by our technicians on various construction sites are substantial; they may work near high-voltage lines, in subway shafts, or other hazardous environments. To ensure their safety before starting any work order, we wanted them to systematically carry out a risk analysis.

With the Praxedo application, we easily implemented the necessary questionnaires. Now, whenever one of our technicians arrives on-site, they must complete the safety questionnaire in their mobile application. If they do not, they cannot start their work order. Moreover, risk analyses are digitized and can be easily stored over time if needed.

Future Collaboration with Praxedo

We plan to enhance resource sharing across customer sites and continually find new applications for Praxedo, such as using it for visit reports by our regional directors.

Key Attributes of Praxedo

Speed: Rapid implementation, with initial deployment achieved in just three days.
Flexibility: Praxedo’s team consistently integrates client requirements into their software, ensuring tailored solutions.