How Intelgest improved its productivity by 20%.

Tell us about Intelgest and its business activities.

Intelgest is an electronic security integrator. We offer complete solutions for installation and maintenance of access control systems, CCTV, intrusion alarms, intercom systems, energy management and intelligent locks.

Our 15 years of experience makes Intelgest a value-added partner. We are expert advisors, qualified installers, and excellent project managers.

The company generates 90% of its business from installation work and 10% from service calls. Maintenance services, such as equipment operational checks, database backup, battery replacement, camera lens cleaning, securing connections, and software updates, are also available as part of our service bundles.

Why did you choose the Praxedo solution?

Prior to using Praxedo, coordination and planning was complicated. All of our client communications were done by email or phone. Each project includes several steps such as installation of primary wiring, system components, panels, servers and programming. We needed a system to organize this process, as well as to manage the employees (tracking hours and scheduling routes) and to synchronize the administration with customer billing (parts and labor).

Who uses Praxedo and what features?

The dispatcher shares the schedule with the technicians and communicates real-time information as service calls are completed. Alerts and notifications transmitted from the web interface to the mobile application saves time and eliminates unnecessary calls back to the office.

Once a technician has finished a service call, the office is updated immediately through the platform.

For bigger projects, billing is done according to the percentage of work completed for the month. This data, which is collected by the technicians, is crucial for more accurate customer accounts and better invoicing.

What are the main benefits of Praxedo?

We have found that Praxedo has many advantages:

• Improved internal communication and decreased non-productive communication. Communication time between the office and the field has decreased by 50% because we’re using the web and mobile application to sync everything. Now phone calls are made only for exceptional situations.
• Productivity improvements of about 20% for some administrative tasks.
• Technicians are better informed and prepared. They know where to go, when they are expected and what they need to do. The ability to capture/include pictures to work orders and structured data entry make reports easier to complete.
• Technicians receive notifications when there are changes made to their schedules which is very important. Especially when managing emergencies, our sense of control and ability to focus is much improved.
• Offline mode is also an essential feature. Technicians can use the mobile app even when they are working in a basement where the network signal is not available.
• Finally, in using Praxedo we have been able to reduce time spent on payroll management and time tracking is far more accurate. I have access to centralized information and a complete history of work orders and time spent per technician.

In the future, how do you see your working relationship with Praxedo evolving?

Intelgest is very satisfied with Praxedo. Our next challenge will be to reduce waste by 100% by eliminating paper completely. Of course, upon request, we will still provide a hard copy of a work order to our customers during service calls when needed. However, Praxedo fosters a fully digital process, so we know we will be able to do it!

We are also thinking about connecting the solution to our accounting software to further streamline billing management. This should be simple thanks to the openness and flexibility of the solution.

If you had to describe Praxedo in 2 words, what would they be?

What come to mind first is economy and simplicity. Our technicians adopted Praxedo right away, thanks to its user-friendliness. They love it!

Then I think of operational efficiency. Praxedo allows us to offer professional services in a controlled manner with seamless processes.